XA Security — Terms and Conditions
Effective date: 2026-01-01 Last reviewed: 2026-07-28
XA Security, xa.LIVE, and xa.PARKING are trade names of Backstage Support Services Ltd.
Alberta Employment Standards and WCB
All services are subject to Alberta Employment Standards and Alberta Worker's Compensation Board Regulations.
Rate Conditions
All rates are subject to 5% GST.
General Holiday Rates
Services performed on the following Alberta general holidays will be invoiced at two times the Regular Rate (2.0×):
- New Year's Day (January 1)
- Alberta Family Day
- Good Friday
- Victoria Day
- Canada Day
- Labour Day
- Thanksgiving Day
- Remembrance Day
- Christmas Day
Observed Day Rates
Services performed on the following company-observed days will be invoiced at one and one-half times the Regular Rate (1.5×). These days are not designated as general holidays under the Alberta Employment Standards Code and are observed as a matter of company practice only:
- Easter Monday
- Alberta Heritage Day (first Monday in August)
- National Day for Truth and Reconciliation (September 30)
- Boxing Day (December 26)
- New Year's Eve (December 31)
Shifts must begin on a day listed above to qualify for the applicable premium rate for the entirety of the shift. For example:
- A shift begins at 20:00 on July 1 and concludes at 03:00 on July 2. Seven (7) hours are invoiced at 2.0× the Regular Rate.
- A shift begins at 22:00 on December 24 and concludes at 02:00 on December 25. Four (4) hours are invoiced at the Regular Rate, as the shift does not start on the holiday.
All shift end times shall be rounded up to the next 30-minute increment.
Overtime rates will be charged for shifts exceeding eight (8) hours in a day, or over forty-four (44) hours in a week, whichever is greater, unless otherwise agreed in writing. Overtime is invoiced at 1.5× the Regular Rate.
Booking & Cancellation Policy
A 50% non-refundable deposit is required to confirm all bookings. Full balance is due 48 hours prior to commencement of work.
Cancellation of bookings, or reductions in confirmed staffing hours within 24 hours of the shift start time, are not refundable and are billable at 100% of the contracted value.
Staffing Ratios (Minimum Requirements)
All requests for services are subject to the supervisory ratios below, unless otherwise mutually agreed in writing prior to the commencement of work.
Event Security
| Role | Ratio |
|---|---|
| Team Lead | One (1) per site, per shift, for every eight (8) guards. A single-guard post is staffed by a Security Guard. |
| Security Field Supervisor | One (1) for the first three (3) sites, and one (1) for every six (6) sites thereafter. Applies to multi-site property contracts and is quoted with the contract. |
Vehicle Patrol Security
| Role | Ratio |
|---|---|
| Mobile Shift Supervisor | One (1) for the first three (3) Mobile Patrol Guards per shift, and one (1) for every seven (7) Mobile Patrol Guards per shift thereafter. |
Stagehands
| Role | Ratio |
|---|---|
| Crew Supervisor | One (1) per eight (8) stage personnel. Single crew calls will be staffed by a Crew Supervisor. Bookings up to and including nine (9) total staff will include a working Crew Supervisor. |
| Crew Steward | Bookings with 10 or more total personnel will include a "non-working" Crew Steward. |
Hours of Work & Breaks
Minimum billable hours per shift are four and a half (4.5) hours for all personnel in a supervisory role, and four (4) hours for all other positions. Supervisory roles will be scheduled for thirty (30) minutes prior to the rest of the staff to allow time to liaise with the client, conduct a site walk, and complete required health and safety paperwork, unless otherwise agreed in writing.
Work Day Definition. A "Work Day" means a 24-hour period ending at 11:59 p.m. local time, or another consistently applied 24-hour period established by XA (e.g., 6:00 a.m. to 6:00 a.m.).
Daily Hours of Work. An Employee may work a maximum of twelve (12) hours in a Work Day, and all work must be performed within twelve (12) consecutive hours in that Work Day, unless otherwise permitted by applicable legislation, variance, or written agreement.
Split Shifts. Split shifts are permitted. All hours worked within the same Work Day are combined for the purposes of calculating daily overtime. Where a break between segments exceeds one (1) hour, minimum compensation rules may apply to each segment, as required by legislation.
Overtime Reset. The daily overtime calculation resets at the start of the next Work Day, as defined above, and not based on time elapsed between shifts.
Rest and Meal Breaks. An Employee is entitled to a minimum 30-minute break during each Work Day in which the Employee works more than five (5) consecutive hours, in accordance with the Alberta Employment Standards Code. This break may be taken as one 30-minute period or two 15-minute periods. Breaks are unpaid unless otherwise agreed in writing. An Employee may not work more than five (5) consecutive hours without a break, unless permitted by applicable legislation or operational necessity as allowed by law.
Travel Time
Locations outside the legal boundaries of the designated markets of Edmonton or Calgary shall be invoiced for the travel time per employee at their position rate. All travel hours will be factored into the total shift length for overtime rate considerations.
Example: A Calgary employee is scheduled for a shift from 09:00–15:00 in Red Deer, AB. Travel time is 1.5 hours each way for a total of three (3) hours. The invoice will reflect a start time of 07:30 and an end time of 16:30. The employee will be considered to have worked nine (9) hours, reflected as eight (8) hours at the Regular Rate and one (1) hour at Overtime (1.5× Regular Rate).
Ancillary Costs
Ancillary costs shall be estimated and invoiced on a case-by-case basis. These costs may include, but are not limited to, vehicle rentals, fuel costs, per diems, accommodations, and radio rentals.
Payment
Payment is accepted by Wire Transfer, EFT, Interac E-Transfer, and Certified Cheque.
Credit Card payments are accepted subject to a 3.5% credit card fee. Please contact our Accounts Receivable team to pay by credit card.
Overdue Payments
Overdue accounts will be charged monthly interest at 24% per annum from invoice date.
Last-Minute & Urgent Staffing Requests
Staffing requests received with less than 48 hours' notice will be subject to a 50% late booking premium.
Questions? Call us at 1-866-413-2739 or 403-451-2739.