Website requests
Booking terms
These apply to every request sent through xasecurity.ca, whether you're a business or asking for yourself.
The short version
- This price is an estimate, not a booking. Every request is subject to management approval and our booking terms. If we approve it, we send you a final binding estimate to accept. If the scope changes after that, we send an updated estimate to approve, and we never charge more than you've approved.
- Sending a request costs nothing and commits neither of us. We take no deposit and no card.
- It's booked only when you accept our final estimate and we confirm in writing. We can decline any request.
- Once confirmed, cancel or cut hours more than 24 hours before a shift and those hours aren't billed.
- Inside 24 hours of a shift, cancelled or cut hours bill in full.
- If we cancel a confirmed booking, you owe nothing for the shifts we don't work.
1. Who you're dealing with
XA Security, 100-1711 10 Ave SW, Calgary, AB T3C 0K1.
Phone 1-866-413-2739. 24/7 Dispatch 587-441-4406. Email dispatch@xasecurity.ca.
2. What you're asking for
The people, dates, hours, location and estimated price shown when you sent the request. Every shift is at least 4 hours per person. Supervisors start 30 minutes early, so their minimum is 4.5 hours.
Supervisors, team leads, crew chiefs, dispatchers and managers are added to meet our staffing ratios, counting every shift at your site on the same day. Any you ask for yourself count toward those ratios.
Prices are in Canadian dollars. The total shown includes GST.
3. When it becomes a booking
Sending a request doesn't book anything and costs nothing. We take no deposit and no card. A person at XA reviews every request, and every request is subject to management approval and these terms.
The calculator price is an estimate. If we approve your request, we send you a final binding estimate. It becomes a booking when you accept that estimate and we confirm in writing. If our review or a change you ask for alters the scope, we'll send you an updated estimate to approve. We never charge more than the amount you've approved; if you don't approve an updated estimate, the request ends and you owe nothing.
4. Payment
Once we confirm, our finance team sets up your account from the billing details you gave us and invoices you on the payment terms in your confirmation. No deposit is required for a booking made this way.
We accept wire transfer, EFT, Interac e-Transfer and certified cheque. Credit cards carry a 2.4% fee; debit and prepaid cards pay no fee.
5. If we cancel
We can decline any request, or cancel a confirmed booking before service starts, for any reason, including safety or staffing. If we cancel, you owe nothing for the shifts we don't work, and we refund anything you've already paid for them. Beyond that we owe nothing further for the cancellation.
6. If you cancel
Call 1-866-413-2739 or email dispatch@xasecurity.ca. We count from when we receive it to the start of the shift.
More than 24 hours before a shift: cancelled or cut hours aren't billed.
24 hours or less before a shift: cancelled or cut hours bill in full.
7. Changes
To change the date, hours, location or number of people, call us. We'll confirm the new price before anything changes.
8. Ongoing accounts
These terms cover requests sent through this website. If you set up an ongoing service agreement with us, that agreement governs the work booked under it.
9. Your rights
Nothing in these terms takes away any right you have under Alberta consumer protection law. If these terms and that law disagree, the law wins.
We email you a copy of your request with a link to these terms. These terms are governed by the laws of Alberta.
Version 2026-11-04